During the unprecedented and testing times we are currently experiencing we thought it important to update our customers with the current situation in the shop and how it may or may not affect you all.
Although bike shops are on an official exemption list we have decided to temporarily close the shop until we find a workable way to carry on servicing our valued customer base. As a company we feel it’s important to send the message that people need to avoid unnecessary journeys and minimise as much as possible their social contact.
We do also however, realise that some of you have your property with us and have spent money on outstanding orders. We would kindly ask you to assess whether or not the item you have with us is essential, and whether or not it’s necessary to make a journey to us. Although the door is closed and no customers are permitted to come into the shop, we do have a very limited amount of staff in store (2 persons) on a daily basis (Monday to Friday) to reply to emails and phone calls, so please feel free to contact us and we’ll help in any way we can, please be patient with the service we are able to provide at this time.
Phone: 01978 854300
We will also be responding to social media messages if you use our Instagram and Facebook pages.
Our Workshop Servicing and Bikefit services are currently suspended due to the close contact required of our staff and customers, plus bike contact points, which we feel adds unnecessary levels of risk.
Our absolute main priority is, and will continue to be, the safety and well being of our staff, customers and the wider community. We will do what we can to continue to provide a service in the safest, most responsible way. Until the time that we are able to open, we would re-iterate the need to follow the advice of the UK government to stay at home unless absolutely necessary and if you do go out to practice social distancing as stringently as possible.
We wish all of you the very best during this difficult period and look forwards to seeing you soon
Andrew, Karen, Pete, Sophie, Meg, Matt, Chris, Jake, Mike, Nick, Sam and Isla (the dog)