Warranty & Returns
Alf Jones Cycles Returns Policy
In the event that you change your mind about your purchase, or if it is unsuitable due to fit, size, colour etc. we are happy to exchange, credit or refund any item returned to us in store in an unused, re-sellable condition (including packaging and tags where applicable) with a valid receipt within 30 days.
(**excluded items are bikes, food and underwear products, special ordered items)
You can also return items via post if necessary, we advise that you choose ‘signed for or recorded’ postage when returning goods to us, (keep a copy of your postage receipt/tracking number), and you will be liable to cover the postage costs to us (and return posatge to you if applicable). If posting your item then please include a cover letter/email, and copy of your receipt with your contact details and return to the address below:
ALF JONES CYCLES
82 CHESTER ROAD
For debit/credit card refunds, the card and the cardholder must be present. Otherwise the purchase will be refunded onto the customer’s Alf Jones Cycles Ltd account as in-store credit. If you do not have a receipt, we may, at our discretion credit or exchange at the current sale price, onto the customer’s Alf Jones Cycles Ltd account as in-store credit.
We are pleased to offer this policy in addition to your statutory rights and this does not restrict your rights to return faulty items.
Warranty/Faulty Item Returns
In the case of returning a faulty item, please refer to the manufacturer’s brochure or website for comprehensive details in the first instance, as each manufacturer has their own warranty policy/procedure. If your faulty item was initially purchased from Alf Jones Cycles then please return it to us and we can deal with the manufacturer on your behalf to initiate a warranty or repair claim (if out of the warranty period). Postage charges on faulty/warranty items are at our and the suppliers discretion.
If your faulty item wasn’t initially purchased from Alf Jones Cycles, but it is a product from one of our current brands, we can still deal with it on your behalf but please be aware there will be charges (repair and postage) incurred at your cost.
Warranty claims are only applicable to the original purchaser of the item. Unfortunately, if your faulty item was purchased second-hand you do not have grounds for a warranty claim, as you are not the original owner.
If you have any comments or queries about our service or products, please get in touch.
Address: Alf Jones Cycles Ltd, 82 Chester Road, Gresford. LL12 8NT
Tel: 01978 854300